Learn to see through your customers’ eyes! This course develops skills in analysing the library’s most important spaces then taking practical steps to improve the customer experience. Learners will build simple routines to sustain high standards and control the library environment. Suitable for both public and college libraries.
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| Welcome | |
| Taking time for the course | |
| How to use the course | |
| Learning from others | |
| How your work is assessed |
| At first glance | |
| A focus for your work | |
| Use your senses | |
| Picking up clues | |
| Strong signals | |
| Go shopping | |
| Managing the welcome |
| Audit your space | |
| The front door | |
| The landing strip | |
| Space worth thousands | |
| Notices and leaflets | |
| Declutter | |
| Post your photos | |
| Visible work processes | |
| Crates, bins and baskets | |
| Seating |
| Working with the books | |
| Learning from retail | |
| Making the books look good | |
| How people choose | |
| The power of display | |
| Choosing appropriate books | |
| Recognising book covers | |
| Effective book displays |
| Create a showcase | |
| Observe your visitors | |
| Plan your layout | |
| Key messages | |
| Manage your showcase | |
| Record your results | |
| Ask for your assessment |
| Libraries can be so much more | |
| Tell us what you think | |
| More Opening the Book courses | |
| Credits |
