A fast, practical and enjoyable course in active customer-care skills, specific to libraries. This course will help everyone who works in a customer-facing role develop the skills and confidence to take responsibility for customer engagement - and not just sit behind a welcome desk.
Prices displayed in GBP
| What you will be doing | |
| Your role in the library | |
| Making a difference | |
| Customer radar | |
| First impressions | |
| De-cluttering | |
| Practical work |
| Making the most of your library | |
| The space worth thousands | |
| Create a showcase | |
| Picking books for a showcase | |
| Rapid display skills | |
| Practical work |
| Bringing the library alive | |
| Offering helpful information | |
| What is merchandising? | |
| Merchandising coffee table books | |
| Practical work |
| Build a routine | |
| It’s a win | |
| Revision | |
| The quiz | |
| Self-assessment | |
| Thank you | |
| Credits |
