To improve the library experience for your patrons, you need objective evidence about how people are using your space and resources.  Observing and recording anonymous patron behaviours is a powerful way to gather this.  This course will introduce the basic methods with easy exercises to build your experience and the opportunity to design your own observation too. Use these techniques to get beyond a familiar workspace and staff assumptions to what your patrons actually see and do.

On our courses for Library Managers, you will develop a personal relationship with your mentor who will support and stretch your learning every step of the way. Your mentor will help you adapt the course content to your own workplace and shape your coursework so it is relevant to your individual professional situation.